Report a Power Outage

In the event of a power outage, flickering lights, bright/dim lights, guard light out, or other emergency, please call the local poles and wires company, or TDU, for your area listed below:

Dallas/Ft. Worth and Surrounding Areas
Oncor Electric Delivery
888-313-4747
Lewisville and North Texas
Texas-New Mexico Power Company
888-866-7456
Houston and Surrounding Areas
CenterPoint Energy
713-207-2222 or 800-332-7143
Texas-New Mexico Power Company
888-866-7456
South Texas
AEP Texas Central Company
866-223-8508
West Texas
AEP Texas North Company
866-223-8508
Oncor Electric Delivery
888-313-4747
Texas-New Mexico Power Company
888-866-7456
Sharyland
Sharyland Utilities
956-668-9551

Additional Power-Outage Tips:

– Unplug sensitive electronics, like televisions and computers, and appliances like room air conditioners or space heaters. This may prevent appliances from being damaged by power variations that can occur when power is restored.

– Keep freezer and refrigerator doors closed. Food will generally stay frozen for 36 to 48 hours in a fully-loaded freezer if you keep the door closed. A half-full freezer will generally keep food frozen for 24 hours.

– As soon as power returns, check temperatures. If the food in the freezer has ice crystals and is not above 40°F, you can refreeze.

– Perishable foods in the refrigerator should not be above 40°F for more than two hours.

– Keep curtains closed and limit trips outside to maintain temperature for a longer period.

– Make sure to have flashlights, a battery-powered radio and fresh batteries in an easily accessible area.

– Keep a battery-operated radio tuned to a local station. If the power outage is extensive or if there are rotating outages, announcements will be made on the radio.